SHIPPING POLICY

Thank you for shopping with PokéDaddy Rips. This Shipping Policy applies to all orders placed through our online store, including products purchased through our live Rip & Ship service.

SHIPPING WITHIN AUSTRALIA

PokéDaddy Rips currently ships orders within Australia using available tracked delivery services.

Shipping options and applicable charges will be displayed at checkout.

Delivery timeframes shown at checkout or provided by the carrier are estimates and may be affected by weekends, public holidays, carrier delays, weather events and other circumstances outside our reasonable control.

ORDER PROCESSING

Orders are prepared and packed as soon as reasonably possible following purchase or completion of the relevant Rip & Ship live stream.

During periods of high order volume, live events, product releases or public holidays, processing may take longer.

Customers will receive shipping confirmation and tracking information where tracked shipping is provided.

RIP & SHIP ORDERS

When you purchase an eligible product for Rip & Ship, you authorise PokéDaddy Rips to open that product on your behalf.

All cards and other contents belonging to your purchased product will be allocated to your order and securely packed for delivery.

Rip & Ship orders are subject to the same shipping conditions as other PokéDaddy Rips orders.

HOLD & COMBINE SHIPPING

Where available, customers may choose to have an order held by PokéDaddy Rips so that multiple purchases can be combined into one future shipment.

This option is designed for customers making multiple purchases across our live streams or online store who wish to avoid paying separate shipping charges for every order.

Customers using this option are responsible for requesting shipment of their accumulated orders within the hold period communicated by PokéDaddy Rips.

When your held orders are ready to be shipped, additional shipping charges may apply depending on the combined parcel's size, weight, value and delivery method.

If the final shipping cost exceeds an amount already paid, we may contact you to arrange payment of the difference before dispatch.

We will take reasonable care of products while they are being held for combined shipping.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order and should check their details carefully before checkout.

If you notice an error in your delivery information, please contact us as soon as possible.

We will make reasonable efforts to update an address before dispatch; however, an address cannot always be changed once an order has been lodged with the delivery carrier.

Additional postage costs resulting from an incorrect address, returned parcel or requested re-delivery may be payable by the customer where permitted by law.

TRACKING & DELIVERY

Where tracked shipping is used, tracking information will be provided once the order has been dispatched.

Customers should monitor their tracking information and contact us promptly if there appears to be an issue with delivery.

A carrier marking an order as delivered does not automatically prevent us from investigating a genuine delivery issue.

LOST OR DELAYED PARCELS

Once an order has been dispatched, delivery is handled by the applicable postal or courier service.

If your parcel appears significantly delayed or lost, please contact us so that we can assist with an investigation through the delivery carrier.

We do not guarantee carrier delivery timeframes.

Nothing in this policy excludes or limits any rights or remedies available to you under Australian Consumer Law.

DAMAGED PARCELS

We take reasonable care when packing trading cards and collectables for delivery.

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number and clear photographs of the parcel, packaging and affected products where available.

We will assess the issue and provide any remedy required under Australian Consumer Law.

RETURNED TO SENDER

If a parcel is returned to PokéDaddy Rips because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected from the carrier, we will contact the customer to arrange re-delivery.

Additional postage may be payable before the parcel is sent again where permitted by law.

SHIPPING PROTECTION

Cards and collectables will be packaged using appropriate protective materials based on the products being shipped.

While we take reasonable precautions when packing orders, shipping and handling can involve circumstances outside our direct control.

This does not limit any rights or remedies you may have under Australian Consumer Law.

INTERNATIONAL SHIPPING

Unless international shipping is expressly available at checkout, PokéDaddy Rips currently ships within Australia only.

If international shipping is introduced in the future, applicable shipping costs, customs requirements, taxes and other conditions will be communicated through the store.

CONTACT US

If you have questions regarding shipping, tracking or an existing order, please contact PokéDaddy Rips using the contact details provided on our website.

Please include your order number when contacting us about an existing purchase.

Last updated: 5 October 2026